Privacy Policy
Effective August 17, 2026
Robotic Arc Systems (RAS) respects the privacy of customers, prospects, dealers, employees, and website visitors. This policy explains how we handle information submitted through our website and secure portals.
Information we collect
We may collect contact and company information, account details, project requirements, drawings and uploaded files, quote request and issued quote activity, support communications, system and service records, website usage information, and information you provide to the RAS assistant.
How we use information
We use information to respond to requests, evaluate robotic welding applications, prepare quotes, manage dealer and customer relationships, provide support, coordinate installation and service, improve the website, protect our systems, and meet legal or operational obligations.
Service providers
RAS uses trusted providers for website hosting, secure accounts and data storage, transactional email, website performance and analytics, and optional assistant support. These providers process information only as needed to deliver their services to RAS. We may also share information when required by law, to protect people or systems, or as part of a business transaction subject to appropriate safeguards. RAS does not sell personal information.
Cookies, analytics, and device information
The website uses essential cookies for secure sign-in and account sessions. It may also use browser storage, analytics, and performance tools to understand page visits, referral information, device and browser characteristics, and website performance. These tools help RAS improve the site and measure whether inquiries are completed. You can control nonessential browser storage through your browser settings, although blocking essential cookies may prevent portal sign-in.
Data retention and security
We retain information for as long as reasonably needed for the purpose it was collected, customer support, business records, security, and legal obligations. RAS uses access controls, encrypted connections, role-based permissions, and service monitoring to protect information. No online system can guarantee absolute security.
Your choices
You may ask to review, correct, or delete personal information, subject to applicable recordkeeping, contractual, security, and legal requirements. You may also ask RAS to stop nonessential marketing communications or update notification choices in your account. RAS will evaluate requests under the laws that apply to the requester and the information.
Children’s privacy
RAS products and website services are intended for businesses and adults involved in industrial equipment evaluation, ownership, operation, or support. They are not directed to children, and RAS does not knowingly collect personal information from children.
Policy updates
RAS may update this policy as its website, services, and legal obligations change. The effective date above identifies the current version. Material changes will be communicated through the website or account services when appropriate.
Contact
For privacy questions or requests, email support@roboticarcsystems.com or contact Robotic Arc Systems in Sumter, South Carolina. For sales and application questions, email sales@roboticarcsystems.com.