Before installation
RAS reviews part fit, floor space, utilities, loading, safety planning, and team readiness before installation work begins.
Support and warranty
Support for the life of your RAS system.
From installation readiness and training to service requests, parts, and warranty questions, RAS keeps support connected to your machine and your production needs.
When you contact RAS
Help us identify the system quickly.
Have the machine serial number, a clear description of the issue, the best contact person, and any useful alarm photos, screenshots, or logs ready.
What to expect
A clear path from question to resolution.
RAS support is organized around the installed system so service history, attachments, findings, and corrective actions stay together.
Installation and training
Your team receives system commissioning guidance, operator training, production validation, and the documentation needed to begin controlled operation.
Ongoing service
Use the RAS customer portal to identify your system, submit a request, attach photos or files, and keep service information connected to the machine.
Warranty questions
RAS reviews the system record, reported issue, warranty terms, and available service path, then confirms the next step with your team.
Important safety boundary
Computer access never authorizes robot motion.
Remote access to a machine PC does not bypass E-stops, guards, safety controls, operating modes, enabling devices, or physical machine permissives. All machine operation remains subject to the system documentation and site safety procedures.
Warranty coverage and service responsibilities are determined by the applicable sales agreement, warranty documents, system condition, and service findings. RAS confirms coverage before warranty work proceeds.